eSimValue

Terms of Service

Please read these Terms carefully before using our Platform or Services.

1. Definitions

In these Terms of Service, the following capitalised terms shall have the meanings set out below, unless the context requires otherwise:

1.1 "Account" means a registered user account on the Platform, created in accordance with Section 4 of these Terms.

1.2 "Data Plan" means a specific eSIM connectivity product offered through the Platform, with a defined data allowance, validity period, and geographic coverage area.

1.3 "eSIM Profile" means a digital Subscriber Identity Module configuration that is delivered electronically and installed remotely on a compatible Device.

1.4 "Device" means a mobile telephone, tablet, wearable, or other hardware device that supports eSIM technology and is unlocked for use with third-party network profiles.

1.5 "Operator", "we", "us", or "our" means eSimGenie Limited, a company incorporated in Ireland, trading as eSimValue.

1.6 "Platform" means the eSimValue website (including all sub-domains), mobile applications, application programming interfaces (APIs), and any other digital interface through which the Services are made available.

1.7 "Services" means the provision of eSIM Data Plans, device configuration assistance, network connectivity, customer support, and any other services made available through the Platform from time to time.

1.8 "User", "you", or "your" means any natural or legal person who accesses or uses the Platform or the Services.

2. Acceptance of Terms

2.1 By accessing or using the Platform or the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (the "Terms"), together with our Privacy Policy and Refund Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Platform or the Services.

2.2 You represent and warrant that you are at least thirteen (13) years of age. If you are under the age of eighteen (18), you may use the Platform and Services only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

2.3 These Terms constitute a legally binding agreement between you and eSimGenie Limited (the Operator). They apply to all visitors, users, and any other persons who access or use the Platform or the Services, including but not limited to:

  • individual consumers purchasing eSIM Data Plans;
  • business customers using our enterprise solutions; and
  • any person browsing the Platform or using our mobile applications.
Operating Entity

eSimValue is a trading name of eSimGenie Limited, a company incorporated in Ireland.

For more information about the Operator, visit esimgenie.com.

3. Description of Services

3.1 The Operator provides digital cellular connectivity services through embedded SIM (eSIM) technology. We operate as an aggregator and marketplace of connectivity services, sourcing Data Plans from trusted mobile network operators and making them available to you through the Platform.

3.2 Core Services

The Services include, but are not limited to:

  • eSIM Data Plans: prepaid mobile data connectivity for domestic and international use, available as local, regional, or global packages;
  • Device Configuration: remote eSIM Profile installation and activation on compatible Devices;
  • Network Access: connection to mobile network operators worldwide;
  • Customer Support: technical assistance, billing inquiries, and account management.

3.3 Additional Features

  • real-time data usage monitoring and alerts;
  • plan management through the web portal and mobile applications;
  • multi-device and multi-plan management; and
  • coverage maps and network quality information.
Service Availability

The availability of the Services is subject to Device compatibility, network availability, and geographic coverage limitations. Not all features may be available in all regions. The Operator does not guarantee uninterrupted access to the Platform or the Services.

4. Account Registration

4.1 Registration

To access certain features of the Services, you must create an Account. When creating an Account, you agree to provide accurate, current, and complete information and to maintain and promptly update such information to keep it accurate, current, and complete.

4.2 Account Security

You are solely responsible for safeguarding the credentials associated with your Account and for all activities that occur under your Account. You must immediately notify the Operator of any unauthorised use of your Account or any other breach of security. The Operator will not be liable for any loss or damage arising from your failure to comply with these security obligations.

4.3 Account Non-Transferability

Your Account is personal to you and may not be assigned, transferred, or shared with any other person without the Operator's prior written consent. We reserve the right to suspend or terminate your Account at any time and at our sole discretion, including where we have a security concern or where we believe you have breached these Terms.

4.4 Verification

We may require verification of your identity or payment information before activating certain Services. This may include email address verification, phone number verification, payment method validation, or identity document verification for business or high-value accounts.

4.5 Account Deletion

You may request deletion of your Account at any time through the Account settings or by contacting our support team. Upon deletion, your personal data will be processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

5. Prices and Payments

5.1 Currency and Pricing

Prices for Data Plans and other Services are displayed on the Platform in the applicable currency (typically United States Dollars, unless otherwise indicated). Prices do not include taxes or other applicable fees, which may be added based on your billing address at the time of payment. The Operator reserves the right to change prices at any time without prior notice; however, any price changes will not affect orders that have already been confirmed.

5.2 Accepted Payment Methods

We accept the following payment methods, subject to availability in your region:

  • major credit and debit cards (Visa, Mastercard, American Express);
  • Revolut Pay;
  • Apple Pay and Google Pay; and
  • such other payment methods as may be made available on the Platform from time to time.

5.3 Prepaid Services

All Data Plans are prepaid. Payment must be received and verified before an eSIM Profile is delivered. Automatic renewal may apply to certain plans unless you opt out prior to the renewal date.

5.4 Currency Conversion

If you pay in a currency other than the currency in which the price is displayed, your payment provider may apply a currency conversion fee. The Operator is not responsible for any additional charges imposed by your bank, card issuer, or payment provider.

5.5 Fraud Prevention

The Operator may place orders on hold, cancel, and refund any order that we are unable to verify or that we reasonably suspect involves unauthorised payment activity. Delivery of eSIM Profiles may be withheld pending verification. User Accounts may be suspended or blocked from access without prior notice if suspected of fraudulent activity or violation of these Terms.

Payment Security

All payment transactions are processed through secure, PCI-DSS compliant third-party payment processors. The Operator does not store complete credit card information on its servers.

6. Acceptable Use

6.1 General Requirements

You may use the Platform and the Services only for lawful purposes and in accordance with these Terms. You must comply with the following requirements at all times:

  • you must not use the Services in any way that violates any applicable law or regulation;
  • you must not resell, transfer, copy, distribute, or share the Services with third parties, except as expressly permitted;
  • you must not impersonate another person, hide or attempt to hide your identity, or misrepresent your affiliation with any person or entity;
  • you must not conduct fraud or carry out any other illegal or criminal activity;
  • you must not act in any way that may impair the operation or performance of the underlying networks relied upon by the Operator;
  • you must not use the Platform or Services in any way that might impair their performance, security, or functionality, or interfere with other persons' use; and
  • you must not harass, abuse, threaten, or otherwise violate the legal rights of any other person, including staff members of the Operator.

6.2 Fair Usage Policy

To ensure quality of service for all Users, the Operator implements a fair usage policy. The Operator may manage network traffic during periods of congestion, reduce speeds in the event of excessive usage, deprioritise certain content types, and restrict usage to personal mobile Devices. Services are intended for individual, personal use and must not be used as a primary fixed-line internet replacement.

6.3 Prohibited Activities

The following activities are strictly prohibited and may result in immediate Account suspension or termination:

  • commercial redistribution of connectivity services;
  • running servers, hosting services, or peer-to-peer file sharing;
  • cryptocurrency mining or similar computationally intensive activities;
  • bulk downloading or streaming for commercial purposes;
  • using the Services through automated systems, robots, spiders, or offline readers;
  • text mining, data mining, or web scraping of the Platform without express permission; and
  • attempting to decipher, decompile, disassemble, or reverse engineer any software or algorithms used to provide the Services.

6.4 Credentials

You are responsible for keeping your password and account credentials secure. If you have reason to believe that your credentials are no longer secure, you must change your password immediately and notify the Operator.

7. Data Plans & Coverage

7.1 Service Coverage

The Services are available in select countries and regions through our network operator partners. Coverage depends upon network availability, local regulatory and licensing requirements, technical infrastructure limitations, and roaming agreements. The Operator does not guarantee coverage in any specific location.

7.2 Data Plan Terms

Each Data Plan specifies a validity period (commencing from the date of activation), a data allowance, and applicable speed tiers. Usage is measured and limited according to the terms of the specific Data Plan. Data that is not consumed within the validity period will be forfeited and is non-refundable. Network priority may be reduced during periods of congestion.

7.3 Activation

eSIM Profiles must be installed and activated on a compatible, unlocked Device. You are solely responsible for ensuring that your Device supports eSIM technology. The Operator provides compatibility information on the Platform, but does not guarantee compatibility with all Devices. Some Data Plans begin their validity period upon installation of the eSIM Profile, while others begin upon first use; the applicable activation method is indicated on the Data Plan details page.

7.4 Service Limitations

Network Dependencies

Service quality depends upon underlying mobile networks and may be affected by weather conditions, infrastructure issues, network maintenance, geographic terrain, or other factors beyond the Operator's control. The Operator does not guarantee specific connection speeds, latency, or consistent quality of service.

8. Refunds & Cancellation

Refund eligibility, time limits, exclusions, and processing rules are governed by our Refund Policy. If these Terms and the Refund Policy disagree on a refund-specific matter, the Refund Policy prevails for that matter.

8.1 Consumer Right of Withdrawal

8.1.1 If you are purchasing the Services as a consumer within the European Union or European Economic Area, you have the legal right to withdraw from your purchase within fourteen (14) days of the date of purchase, without giving any reason.

8.1.2 This right of withdrawal expires on the earlier of: (a) fourteen (14) days after the date of purchase; or (b) the date on which the eSIM Profile is activated. You acknowledge and agree that you will not be able to exercise your right of withdrawal for an eSIM Profile that you have already activated or begun to use.

8.2 Eligibility for Refund

In addition to the consumer right of withdrawal, refunds may be provided in the following circumstances:

  • Technical issues: the eSIM Profile cannot be activated due to a technical error on the Operator's part;
  • Coverage failure: the advertised coverage is not available in the purchased region, provided you have cooperated with our efforts to resolve the issue;
  • Wrong purchase: you purchased the incorrect Data Plan and notify us within twenty-four (24) hours, provided the eSIM Profile has not been activated;
  • Billing errors: you have been charged an incorrect amount, provided you notify us within thirty (30) days of the charge.

8.3 Non-Refundable Items

The following are not eligible for a refund:

  • eSIM Profiles that have been activated and partially or fully consumed;
  • Data Plans whose validity period has expired;
  • issues arising from user error in Device configuration or eSIM installation; and
  • any Service where you have breached these Terms or the Acceptable Use provisions of Section 6.

8.4 Refund Method

8.4.1 Where a refund is due, the Operator will issue the refund as a credit to your original payment method, unless applicable law requires otherwise. Where only a partial amount of the Data Plan has been consumed, the Operator will only refund an amount equal to the unused portion.

8.4.2 Refunds to your original payment method may take up to thirty (30) business days to appear, depending on your bank or payment provider.

8.5 How to Request a Refund

You may submit a refund request by contacting our support team via the in-app or web-based chat, or by emailing the address set out in Section 15. Your refund request must include your order reference number and a description of the reason for the refund. Refund claims must be submitted within thirty (30) days of the issue giving rise to the claim. The Operator may request additional information, such as screenshots of Device settings, to support your claim.

8.6 Unauthorised Purchases

If you suspect that unauthorised purchases have been made using your Account, you must notify our support team immediately. The Operator reserves the right to suspend any Account associated with fraudulent or unauthorised activity. Whether a refund is payable in respect of an unauthorised purchase is at the sole discretion of the Operator.

9. Limitation of Liability

Important Legal Notice

This Section limits the Operator's liability. Please read it carefully as it affects your legal rights. Nothing in this Section shall exclude or limit liability that cannot be excluded or limited under applicable law.

9.1 Services Provided "As Is"

THE PLATFORM AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE OPERATOR DOES NOT GUARANTEE THAT THE PLATFORM OR SERVICES WILL BE AVAILABLE AT ALL TIMES, NOR THE QUALITY OF THE UNDERLYING CONNECTIONS AND NETWORKS. TO THE EXTENT PERMITTED BY LAW, THE OPERATOR EXCLUDES ALL IMPLIED CONDITIONS, WARRANTIES, REPRESENTATIONS, OR OTHER TERMS THAT MAY APPLY TO THE PLATFORM OR THE SERVICES.

9.2 Exclusion of Certain Damages

EXCEPT WHERE RESTRICTED BY APPLICABLE LAW, IN NO EVENT SHALL THE OPERATOR, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, OR LOSS OF GOODWILL, EVEN IF THE OPERATOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Aggregate Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR'S AND ITS AFFILIATES' TOTAL AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM OR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO THE OPERATOR FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

9.4 Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless the Operator and its directors, officers, employees, and contractors from and against any third-party claims, actions, or proceedings (including actions by government authorities) arising out of or relating to your unlawful use of the Services or your violation of these Terms.

10. Privacy & Data Protection

10.1 Data Collection

The Operator collects and processes personal data necessary to provide the Services, including Account information (name, email address, billing details), Device data (device model, operating system), usage data (data consumption, connection logs), and payment information. Full details of the personal data we collect, the purposes for which it is processed, and your rights in respect of such data are set out in our Privacy Policy.

10.2 Data Protection Rights

Under applicable data protection legislation, including the General Data Protection Regulation (GDPR), you have the right to access your personal data, rectify inaccurate information, request erasure of your data, restrict processing, receive your data in a portable format, and object to processing for direct marketing purposes. To exercise any of these rights, please contact us using the details in Section 15.

10.3 Data Retention

The Operator retains your data only for as long as is necessary to provide the Services and to comply with legal, regulatory, and accounting obligations. Account data is typically retained for up to seven (7) years after account closure for billing, audit, and legal purposes, unless a shorter retention period is required by applicable law.

Privacy Commitment

For comprehensive information about how we collect, use, store, and protect your personal data, please review our Privacy Policy.

11. Intellectual Property

11.1 Operator's Intellectual Property

All intellectual property rights in and to the Platform and the Services, including but not limited to copyrights (including in computer software), trademarks, trade names, logos, know-how, trade secrets, and the design, compilation, and look and feel of the Platform (collectively, the "Intellectual Property Rights"), are owned by or licensed to the Operator. Nothing in these Terms grants you any right, title, or interest in the Intellectual Property Rights.

11.2 Limited Licence

Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and the Services for their intended purpose. This licence does not include the right to: (a) reverse engineer, decompile, or disassemble any software or algorithms used to provide the Services; (b) use the Operator's trademarks, logos, or branding without prior written permission; (c) copy, modify, distribute, or create derivative works based on the Platform or the Services; or (d) remove or alter any copyright, trademark, or other proprietary notices.

11.3 User Feedback

Where you provide feedback, suggestions, or ideas regarding the Platform or the Services, the Operator may incorporate such feedback into the Platform or Services without compensation to you, and you confirm that no intellectual property right arises in respect of such feedback.

Infringement

The Operator respects intellectual property rights and expects Users to do the same. If you believe that any content on the Platform infringes your intellectual property rights, please contact us at the address provided in Section 15.

12. Termination

12.1 Termination by You

You may terminate your Account at any time by using the account deletion feature in your Account settings, by contacting our support team, or by sending a written request to the address set out in Section 15.

12.2 Termination by the Operator

The Operator may suspend or terminate your Account and access to the Services, with or without prior notice, if you: (a) violate these Terms; (b) fail to pay outstanding charges; (c) use the Services for illegal or fraudulent activities; (d) abuse, threaten, or harass the Operator's staff or other Users; or (e) pose a security risk to the Platform or other Users. Where you have breached these Terms, you will not be entitled to a refund.

12.3 Effect of Termination

Upon termination of your Account: (a) your access to the Services will be immediately suspended; (b) all active eSIM Profiles will be deactivated; (c) your Account data will be retained and deleted in accordance with our Privacy Policy; and (d) any outstanding charges remain payable.

Fair Resolution

Before terminating Accounts for reasons other than serious breaches, the Operator will typically provide notice and an opportunity to resolve the issue. If you believe your Account was terminated in error, please contact our support team.

13. Governing Law

13.1 Applicable Law

Irrespective of the country from which you access the Platform or the Services, these Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of Ireland.

13.2 Dispute Resolution

For any dispute arising from these Terms or your use of the Services, the parties agree to attempt to resolve the matter through good-faith negotiation for a period of not less than thirty (30) days. If the dispute cannot be resolved through negotiation, it shall be submitted to mediation administered by a mutually agreed mediator, with costs shared equally. If mediation does not resolve the dispute, it shall be submitted to binding arbitration conducted in accordance with the arbitration rules applicable in Ireland.

13.3 Jurisdiction

Subject to the dispute resolution procedure described in Section 13.2, the courts of Ireland shall have exclusive jurisdiction to hear and determine any proceedings that are not subject to arbitration.

13.4 Class Action Waiver

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only and not as part of a class, consolidated, or representative action. You hereby waive any right to participate as a plaintiff or class member in any purported class action or representative proceeding.

13.5 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be made enforceable, shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

14. Changes to Terms

14.1 The Operator reserves the right to modify these Terms at any time. When we make changes, we will post the revised Terms on the Platform.

14.2 For material changes, the Operator will endeavour to provide additional notice, such as a prominent announcement on the Platform or a notification to the email address associated with your Account. However, you are responsible for reviewing these Terms periodically to stay informed of any changes.

14.3 Your continued use of the Platform or the Services after the revised Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and the Services.

Stay Informed

We recommend reviewing these Terms periodically to stay informed of any changes that may affect your use of the Platform and the Services.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the Services, please contact us using the following details:

Legal Inquiries: legal@esimvalue.com

Customer Support: support@esimvalue.com

Website: https://esimvalue.com

Operating Entity

Company: eSimGenie Limited

Trading As: eSimValue

Jurisdiction: Incorporated in Ireland

Response Time

We typically respond to legal inquiries within two (2) to three (3) business days. For urgent matters, please indicate "URGENT" in your subject line. For general support inquiries, please use the in-app or web-based chat for the fastest response.