eSimValue

Help Center

Find answers to the most common questions about eSIM, purchasing, and activation.

Frequently Asked Questions

Find answers to the most common questions about eSIM, purchasing, activation, and more.

General Questions

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM card built into your device. Unlike a physical SIM card, an eSIM can be activated electronically — no need to insert or swap a card. You simply scan a QR code or enter an activation code to get connected.

What are the advantages of using an eSIM?

  • No physical swap needed — activate your plan digitally in minutes
  • Multiple plans — store several eSIM profiles on one device and switch between them
  • Instant connectivity — no waiting for a SIM card to arrive in the mail
  • Great for travel — buy a local data plan before you land

Which devices support eSIM?

Most modern smartphones support eSIM, including iPhone XS and later, many Samsung Galaxy, Google Pixel, and other Android flagship models. Visit our Device Compatibility page for the full list and how-to guides.

Purchasing

How do I buy an eSIM plan?

  1. Browse plans by destination on our website
  2. Select the plan that fits your needs (data amount and duration)
  3. Add to cart and complete checkout
  4. Receive your QR code by email immediately after payment

What payment methods are accepted?

We process payments through a trusted third-party payment gateway and support major bank cards, Google Pay, Apple Pay, and other methods offered by the gateway. All transactions are encrypted end-to-end to protect your privacy and payment details.

Can I buy an eSIM plan as a gift?

Yes! You can purchase a plan and forward the QR code and activation instructions to anyone you'd like to gift it to.

Do plans expire if I don't activate them right away?

Plans typically have an activation deadline. Please check the specific plan details before buying. The data allowance countdown begins only after activation.

Activation

How do I activate my eSIM?

After purchase, you will receive a QR code by email. To install:

iPhone (iOS 12.1+):

  1. Go to Settings → Cellular → Add Cellular Plan
  2. Scan the QR code
  3. Follow the on-screen prompts

Android (varies by brand):

  1. Go to Settings → Network & Internet → SIMs (or similar)
  2. Tap Add eSIM / Download SIM
  3. Scan the QR code

Can I activate the eSIM before I travel?

Yes, and we recommend it! You can install the eSIM on your device ahead of time. Just make sure your device is connected to Wi-Fi during activation. The data countdown starts when you first use data on the eSIM network.

The QR code is not working — what should I do?

  • Make sure your device is connected to Wi-Fi
  • Check that your device supports eSIM and is unlocked
  • Try increasing screen brightness when scanning another screen
  • If the QR code still fails, you can enter the activation code manually in the same settings menu
  • Contact our support team if the issue persists

Can I share or transfer my eSIM to another device?

No. For security reasons, each QR code can only be scanned once and is tied to a single device. If you need to switch devices, please contact our support team.

Data & Usage

Will my plan automatically renew?

No. Our plans are pay-as-you-go and do not auto-renew. You will need to purchase a new plan or top up when your data runs out or your plan expires.

How do I check my remaining data balance?

  • iOS: Go to Settings → Cellular → [Your eSIM plan] to view usage
  • Android: Go to Settings → Network & Internet → Data usage
  • You can also log in to your account on our website to view active plan details

What happens when I run out of data?

Your data connection will stop. You can purchase a top-up or a new plan through our website to continue browsing.

Can I use my eSIM for calls and SMS?

Our plans are data-only and do not include voice calls or SMS. You can still use internet-based communication apps (WhatsApp, Telegram, FaceTime, etc.) over the eSIM data connection.

Can I use my eSIM as a hotspot / mobile hotspot?

All of our eSIM plans support using your device as a hotspot / mobile hotspot. Whether it works in practice depends on your device settings, and in some cases you may need to configure the APN correctly in your cellular/data settings.

Troubleshooting

My eSIM is installed but I have no internet — what should I do?

  1. Make sure mobile data is enabled for the eSIM (Settings → Cellular → turn on the plan)
  2. Set the eSIM as your preferred data line and confirm the correct network operator is selected (automatic or the recommended carrier)
  3. Check that the Access Point Name (APN) in your cellular/data settings matches the APN we provided; if not, update it manually
  4. If you are abroad, make sure data roaming is enabled for the eSIM
  5. Disable Wi-Fi to test the mobile data connection
  6. Restart your device
  7. If the issue persists, check your remaining data balance and contact support

My device says "No Service" or "Searching…"

  • Confirm the eSIM is activated and set as the preferred data SIM
  • Check that data roaming is enabled if you're in a different country
  • Try switching airplane mode on and off to reset the network connection
  • Contact our support team with your order number for further assistance

Account & Orders

Do I need an account to buy an eSIM?

You can browse plans without an account, but you need to create and sign in to an account to complete a purchase. This also lets you manage your orders, view active eSIMs, and access your purchase history.

How do I find my order details?

Log in to your account and go to My eSIM to see each eSIM's QR code, activation information, and usage status. You can also find your eSIM details in the confirmation email we send after your purchase.

I didn't receive my QR code email — what should I do?

  • Check your spam / junk folder
  • Make sure you entered the correct email address at checkout
  • Log in to your account to access the QR code directly
  • Contact our support team at support@esimvalue.com

Contact & Support

How can I reach customer support?

You can contact us at support@esimvalue.com. We aim to respond to all inquiries within 24 hours.

What information should I include when contacting support?

Please include:

  • Your order number
  • The email address used at checkout
  • Device model and operating system version
  • A description of the issue you're experiencing