Privacy Policy

Introduction

Welcome to eSimValue. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Policy together with our Terms of Service and Refund Policy, which describe how our services, payments, and refunds work.

Information We Collect

Personal Information

We may collect personal information that you provide to us directly, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences

Usage Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (when permitted)
• Cookies and similar tracking technologies

eSIM Data

When you purchase and use our eSIM services, we collect:

• ICCID (Integrated Circuit Card Identifier)
• Activation status and usage statistics
• Service-related communications

Payment Information

Payments are processed by third-party payment service providers. We do not store your full payment card number on our servers. Depending on the checkout flow, our providers may process:

• Card or wallet tokens, billing name, billing address, and transaction identifiers
• Fraud-prevention signals required to complete or protect the payment

Those providers handle payment data under their own privacy notices and applicable PCI DSS requirements.

How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and requests
• To monitor and analyze trends, usage, and activities
• To detect, prevent, and address technical issues and fraud
• To personalize your experience and deliver relevant content

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processing and fraud prevention
• Data analytics
• Customer support
• Email delivery
• Hosting, security, and infrastructure

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing in certain cases
• Withdrawal: Withdraw consent where processing is based on consent
• Complaint: Lodge a complaint with a data protection supervisory authority in your country or region, where applicable

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, remember preferences, measure performance, and (where allowed) improve our services. Where required by law, we will ask for your consent before using non-essential cookies; you can also use the cookie preferences on our site when available. You can instruct your browser to block or delete cookies, though some features may not work correctly if you do.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not directed at minors. We do not knowingly collect personal information from anyone under the age at which consent is required for online services in their jurisdiction (for example, under 13 in the United States, or under 16 where EU member state law requires parental consent). If you believe we have collected such information, please contact us and we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

• Email: privacy@esimvalue.com

For general support about orders or services, please use the contact options on our Contact page (including support@esimvalue.com where listed).

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may keep order and billing records for accounting, tax, and dispute-resolution purposes in line with statutory retention periods.

Consent

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.